Refund policy
Returns & Refunds
We want ordering from Mulbry to feel straightforward and low-risk. If something isn’t right, reach out and we’ll take care of it.
The Mulbry First Order Guarantee
Trying Mulbry for the first time should feel easy.
If you’re not satisfied with your first order, contact us within 30 days of delivery at hello@mulbry.co.
If your request qualifies under The Mulbry First Order Guarantee, we’ll refund your purchase to the original payment method.
The guarantee applies to a customer’s first order only and covers one opened product per household. Any additional products from the same order must be unopened, unused, and in their original packaging to qualify for a refund.
When you contact us, please include your order number and a short note about your experience.
Standard Returns
For purchases beyond your first order, eligible products may be returned within 30 days of delivery.
To qualify, products must be:
- unopened
- unused
- in their original packaging
- sealed and in resalable condition
To start a return, email hello@mulbry.co.
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Once approved, we’ll send you return instructions.
Return address:
285 Centerpoint Blvd., Pittston, PA 18640
Damaged or Incorrect Orders
Every order should arrive exactly as expected.
If your order arrives damaged, defective, or incorrect, contact us at hello@mulbry.co as soon as possible and include your order number and, where helpful, photos of the issue.
We’ll review the situation promptly and make it right.
If the issue was on our end, we’ll cover the appropriate replacement, refund, and return shipping costs.
Return Shipping
For standard returns, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Refunds
Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for processing. Depending on your bank or card provider, it may take a little longer for the credit to appear.
If more than 15 business days have passed since your refund was approved, contact us at hello@mulbry.co.
A Few Exceptions
We cannot accept returns for:
- products returned more than 30 days after delivery
- opened or used products, except under The Mulbry First Order Guarantee
- gift cards
- items marked as final sale
Questions
Need help with an order?
Email us at hello@mulbry.co and we’ll take it from there.